FAQ
1. Q: Are you a factory or a trading company? How can I get there?
A: We are a factory that located at Gu town, Zhongshan City, Guangdong Province, China.
2. Q: What services can you provide?
A: You can tell us the following information: are you a factory, wholesaler, purchaser, distributor, consumer, or engaged in
engineering, design or residence? We can provide you with detailed procurement plan and explanation, strive to offer you the best quality and competitive price.
3. Q: Do you accept OEM or custom design?
A: Any customized lighting design can be put into production, your design ideas and all personal information will all be kept in secret for privacy purpose.
4. Q: How long will we reply to your inquiry?
A: Your inquiry will be answered within 24 hours.
5.Q: what should I do if the item is damaged or lost when receiving the package?
A: Please contact your salesperson and send a photo for proof. Once confirmed, we will offer you a replacement free of charge.
6. Q: how to assemble the goods?
A: we will provide relevant guidance. You can also seek for professional assistance to help you.
At the same time, we can provide you with a variety of options to complete the fixture you need:
Such as size, surface treatment, crystal color, number of lights.
Crystal type: K9 crystal, Asfour crystal,ect.Metal: iron, brass, stainless steel, zinc alloy, etc.
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