FAQ
Q1.Can I have a sample order for the light?
A: Samples are highly welcome.
Q2: Are you a factory or trading company?
A: We are a factory direcly.
Q3: Do you provide OEM and ODM product?
A: Yes. We provide OEM and ODM product.
Q4.What about the lead time?
A:Sample needs 7-10 days, mass production time needs 25-30 days.
Q5.Do you have any MOQ limit for order?
A: MOQ:10PCS/design.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q7: How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end.
Q8: Can you Design for us?
A:Yes, we have professional design team to discuss your design and idea.
Q9: How do you ship the goods and how long does it take to arrive?
A: Airline and sea shipping also optional.Honestly, It depends on the order quantity and the season you place the order. The normal delivery time is around 25-30 days.
Q10: How to proceed an order for led light?
A: Firstly let us know your requirements or application.Secondly we quote according to your requirements or our suggestions.(Alibaba offer an informal quotation. If you need to order, please contact customer service)Thirdly customer confirms the samples and places deposit for formal order.Finally we arrange the production.
Q11: What if I had never buy product from China?
A;We will guide you step by step, we can help to calculate all the possible cost for you. Our shipping forwarder will also insist you on your port side. we can work together.
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